Frequently Asked Questions

How long does it take to make and deliver my engagement ring?

All rings are made to order. Production begins once your design is confirmed and typically takes 30–35 days.

For custom designs, timelines may vary depending on CAD approval. We will keep you informed throughout the entire process.

How can I get my ring resized?

We offer one complimentary ring resizing within 90 days of delivery. Simply contact our team, and we will guide you through the process.

Please note that some designs may have resizing limitations.

FAQs zu Labordiamanten

Are lab-grown diamonds real?

Yes. Lab-grown diamonds are real diamonds. They have the same physical, chemical, and optical properties as natural diamonds, offering identical brilliance, strength, and durability.

Are lab-grown diamonds certified?

Yes. Our lab-grown diamonds are certified by independent grading laboratories such as IGI and equivalent institutions, using the same standards applied to natural diamonds.

Are lab-grown diamonds ethical?

Yes. Lab-grown diamonds are considered a more responsible and ethical choice, as they are produced without mining and are fully conflict-free.

Can lab diamond jewellery be insured?

Yes. Lab-grown diamond jewellery can be insured in the same way as natural diamond jewellery, based on its certification and appraised value.

What is the difference between natural and lab-grown diamonds?

The main difference is their origin. Natural diamonds form over billions of years beneath the Earth’s surface, while lab-grown diamonds are created in controlled environments using advanced technology.

Visually and structurally, they are identical.

FAQs About Diamond Engagement Rings

Can any ring be made with lab-grown or natural diamonds?

Yes. Most of our designs are available with both lab-grown and natural diamonds. Our experts will guide you in selecting the option that best suits your preferences and budget.

What warranty comes with your jewellery?

All engagement rings and fine jewellery are covered by our Lifetime Manufacturing Warranty, which protects against manufacturing defects under normal wear conditions.

Where do you ship your jewellery?

We offer free, insured shipping across Germany. All orders are securely packaged and fully protected during transit.

When can I return my jewellery?

Eligible items can be returned or exchanged within 14 days of delivery, provided they are unused and in original condition.

Custom-made or personalised jewellery may be excluded from returns where legally permitted.

How can I get help while shopping online?

Our specialists are available to support you throughout your shopping experience.
You can contact us via email or phone, or book a free appointment for personalised guidance.